We keep personal information about our users to complete a customer’s order, respond to customer support services requests, account administration and products, assess the needs of a business or individual to determine suitable products and to protect us against fraud and abuse, which will generally include the following information:
We may collect information from data collection technologies to allow us to understand your activity on and off our Services, to collect and store information when you interact with Services we offer to partners, and to analyse and improve the performance of our Services.
We may collect information about you when we receive it from other users, third-parties, and affiliates, which we may use to analyse, expand, or update the accuracy of our records, identify new customers, and provide Services that may be of interest to you. Such information may be received:
We combine and use the information we have about you (including such information collected through and outside of our Services) for the following purposes:
This information relates to your purchase, use, and interaction with our Services, and usually consists of data that is aggregated or statistical about how customers use our Services. This information is not usually linked to personal information, but we treat the information as personal to the extent that it is linked to personal information.
Your communication preferences can be updated with respect to receiving communications from us and/or our partners after signing into your Account Manager.
We do not share your personal information for a third party to provide any products or services outside of those requested or as needed on our behalf. These third parties (including subcontractors) would be subject to strict policies or agreements, in that they are prohibited from keeping, processing, sharing, or using your personal information for any purpose other than as they have been specifically contracted for (or without your consent).
We may share aggregate information with partners, such as publishers, advertisers, measurement analytics, apps, or other companies. For example, we may share information as to the performance, or report on key metrics and statistics related to said activity.
We do not share information that personally identifies you (personally identifiable information is information like name or email address) with such partners.
When you use third-party apps, websites or other products integrated with our Services, they may collect information about your activities subject to their own terms and privacy policies. The information collected does not include certain personal data such as name, address, billing information, etc. but may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside. or in which we operate.
You can control the technologies we use by managing your settings through the “cookie banners” that may be presented (depending on URL of website visited) when you first visit our webpages, or by modifying the settings in your browser.
You can contact us to request a copy of your personal information or delete your information by emailing our Information Security Officer at email@example.com. The Privacy Officer shall attend to your request on a confidential basis within thirty (30) days of the request being received. Any request for deletion will only be undertaken to the extent that it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements worldwide.
Access of your personal information may be refused if:
We will endeavour to keep your personal information as secure as reasonably possible. Without limitation, registration information is not accessible over the Internet, but only from a secure password-protected internal workstation. Our Internet servers utilise a modern Linux-based operating system that is maintained with the latest available security patches and updates.
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using Transport Layer Security (TLS), the successor to Secure Sockets Layer (SSL).
We follow the strict standards set out by the Payment Card Industry (PCI) Security Standard to store and protect the personal data we collect, both during transmission and once we receive it. We also adhere to ISO 27001 in the adoption of a business wide Information Security Management System (ISMS) to ensure information security is at the forefront of all aspects of business operations. However, as no method of transmission over the Internet, or method of electronic storage, is 100% secure, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at firstname.lastname@example.org .
We retain personal data only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate, legal, or business purposes. These might include retention periods of up to six (6) years:
If you have any questions about the security or retention of your personal data, you can contact our Information Security Officer at email@example.com
BRAVO Digital will take all reasonable actions to ensure the accuracy and quality of the information collected. If your personal information changes, or if you no longer desire our service, you may correct, update, amend, or deactivate your account by making the change on our member information page or by emailing us at firstname.lastname@example.org. Should personal information be changed, it is your responsibility to bring the changes to our attention.
We will retain your information for as long as your account is active or as needed to provide you services. Deactivation of your account will not delete your personal information from our database entirely. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We, and/or our partners, affiliates, or analytics or service providers, may use tracking technologies such as cookies, beacons, tags, and scripts to analyze trends, track visitors’ movements in the site and gather related demographic information about our visitor base. We may receive reports based on the usage of such technologies from these companies on an individual or aggregated basis.
BRAVO Digital does link automatically-collected data to personal information. IP addresses are tied to personal information, used solely for the purposes of logging actions (updating profile information, buying products, page views etc) so that in the event of a dispute or issue, we can review the actions taken that led to the outcome and attempt to reenact the issues.
Like most standard website servers, BRAVO Digital uses log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
BRAVO Digital will not collect information regarding your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, or details of health, disability or sexual activity and/or orientation unless compelled to do so by law.
You acknowledge and agree that any testimonials or feedback you provide to us may be used for training and/or marketing purposes. We reserve the right to use any testimonials or feedback for any purpose at our sole discretion. You acknowledge and agree that any feedback you provide may be shared with third parties via social media and associated programs.
You acknowledge that you relinquish any proprietary rights you may hold over information, data, or opinions that you provide to us by way of a testimonial, complaint, or feedback.
If you wish to update or have us remove your testimonial/feedback, please contact us at email@example.com
If you are a resident of the European Economic Area (EEA) and believe we maintain your personal data subject to the General Data Protection Regulation (GDPR), you may direct questions or complaints to our lead supervisory authority, the UK’s Information Commissioner’s Office, as noted below:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom
Phone: 0303 123 1113
Our security practices cover five different areas: Physical Security; Network Security; Server Security; People Security; and Redundancy and Business Continuity.
For more information about our security here at Bravo Digital, please feel free to contact us.The above stated Securities Policies are correct as of 10th of July 2019.
These Terms & Conditions apply to between you & Bravo Digital and you accept and agree to be legally bound by our terms and conditions should you engaged any of our services provided at any time. We may change the terms and condition at any time without notice. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using our services provided and information or applications provided by this website or via our partners immediately.
2. Intellectual property and acceptable use
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
We may amend these terms from time to time. Every time you wish to use our website, please check these terms to ensure you understand the terms that apply at that time.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us or as a reseller of products or services. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Singapore. Bravo Digital may issue a press release announcing client’s selection of our services after provisioning, or write as case study to be published,
3. User Generated Contents
This website may include information and materials uploaded by other users of the website, including to blogs, bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our website do not represent our views or values.
4. Uploading of contents to our provided services:
Whenever you make use of a feature that allows you to upload content to our website, or to make contact with other users of our website, you must comply with the content standards set out in these terms. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty. We have the right to remove any posting you make on our website if, in our opinion, your post does not comply with the content standards set out in these terms. You are solely responsible for securing and backing up your content.
5. Accounts and registrations
In order to use the Service you must register to create an account with us (“Account”). During the registration process, you will be required to provide certain information to us and you will establish a username and a password. You agree to provide accurate, current and complete information during the registration process and to update such information to keep it accurate, current and complete. Bravo Digital reserves the right to suspend or terminate your Account if any information provided during the registration process or thereafter proves to be inaccurate, not current or incomplete. You are responsible for safeguarding your password. You agree not to disclose your password to any third party and to take sole responsibility for any activities or actions under your Account, whether or not you have authorized such activities or actions. You will immediately notify Bravo Digital of any unauthorized use of your Account.
6. Payments / Termination/ Cancellation
You must provide Bravo Digital with accurate and up-to-date billing information including legal name, address, telephone number, and billing information. All Service Order must be paid prior to any service start date unless otherwise agreed by BRAVO DIGITAL at its sole and absolute discretion. Any amounts paid after the Due Date shall bear interest at the rate of one percent (1%) per month or the prevailing rate as may be charged by BRAVO DIGITAL from time to time.
If you breach any of out terms and conditions in this page, Bravo Digital will have the right to suspend or disable your Account or terminate this Agreement, at its sole discretion and without prior notice to you. Bravo Digital reserves the right to revoke your access to and use of the Service at any time, with or without cause. You may cancel your Account at any time by email to support@Bravodigital.com. Upon any termination of this Agreement or cancellation of your Account, you must promptly destroy all originals and copies of the Bravo Digital provided frontend/ backend, templates or files of any-kind in your possession or control and so certify in writing to Bravo Digital and cease any further use of the Bravo Digital Services
7. Third-Party Sites
Our Service(s) may permit you to link to other websites or resources on the Internet, and other websites or resources (Like plugins or images) may contain links to the Site. These other websites are not under Bravo Digital control, and you acknowledge that Bravo Digital is not responsible or liable for the content, functions, accuracy, legality, appropriateness or any other aspect of such websites or resources. The inclusion of any such link does not imply endorsement by Bravo Digital or any association with its operators. You further acknowledge and agree that Bravo Digital shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such Content, goods or services available on or through any such website or resource
You agree to defend, indemnify, and hold Bravo Digital, its officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or relating to: (i) your use of or access to the Bravo Digital Services: (ii) your breach of this Agreement; or (iii) your violation of applicable laws, rules or regulations in connection with your use of our Services.
9. Propriety Rights Notices
All trademarks, service marks, logos, trade names and any other proprietary designations of Bravo Digital used herein are trademarks or registered trademarks of Bravo Digital. Any other trademarks, service marks, logos, trade names and any other proprietary designations are the trademarks or registered trademarks of their respective parties.
10. Entire Agreement
This Agreement constitutes the entire and exclusive understanding and agreement between Bravo Digital and you regarding Bravo Digital Services, and this Agreement supersedes and replaces any and all prior oral or written understandings or agreements between Bravo Digital and you regarding the Services.
11. Contact Us
For more information about our security here at Bravo Digital, please feel free to contact us.
The above stated are correct as of 18th of August 2019.
Service Level Agreement (“SLA”) applies to all shared and dedicated clients. Bravo Digital ‘s offering of this services is on the best effort basis. This SLA may be amended at any time by Bravo Digital Pte Ltd.
Service Availability is the total time in a calendar month that the hosting is available through the Internet, provided that Client has established connectivity. Bravo Digital takes responsibility for the Service Availability within its immediate network segment, and cannot be held liable for problems directly related to an upstream bandwidth provider. The Bravo Digital Network/ Parters Network will be available to clients free of Network Outages for 99.9% of the time. Response time will be 24x7x4.
Service Downtime is any unplanned interruption in Service Availability during which the Client is unable to access the services as described in preceding section, provided the interruption is determined to have been caused by a problem in the immediate Bravo Digital network segment as confirmed by Creative eWorld. Service Downtime is measured as the total length of time of the unplanned interruption in Service Availability during a calendar month. Bravo Digital is not responsible for any unplanned outages due to third-party software failure are the direct responsibility of the software publisher and not of Creative eWorld.
Scheduled Service Downtime is any Bravo Digital interruption of Hosting Services. Scheduled Service Downtime occurs during a Bravo Digital server maintenance window, which occurs in conjunction with a 24 hour notice to the Client via electronic communication.
All our servers are in our Partners Data centre, either in Singapore or other countries depending on the services rendered. We guaranty that data center by our providers and power will be functioning 100% of the time in a given month, excluding scheduled maintenance The supporting engineers of the centre are on standby off- site 24 hours a day. The response time of these supporting engineers will be on a best effort basis.
All power sockets are powered by dedicated circuit protection , offering dual feed with high availability. DC battery power for telecommunication equipment is designed with back up of up to 8 hours. Whole facility is supported by diesel generators with full load capability for an unlimited power back up.
This SLA does not cover Service Downtime caused by problems in the following:
Service Downtime Exclusions
The following are excluded from the monthly calculation of Service Availability:
limited to, the following:
o Inaccurate configuration
o Non-compliant use of any software installed on the server
o Client initiated server over-utilization
o Any problems related to attacks on the machine such as hacking, bandwidth-based attacks of any nature, and service or operating system exploits
The agreed Service delivery may include processing of personal data by Bravo Digital Pte Ltd and its subcontractors, on behalf of the Customer, within the scope described in the Terms of Service. The purpose of this DPA is to set the terms and conditions governing such processing by Bravo Digital Pte Ltd on behalf of the Customer in compliance with the requirements set by the pdpc.gov.sg and other applicable data protection legislation where required.
The parties acknowledge and agree that the Customer enters into this DPA on behalf of itself and on behalf of its affiliates which utilise the Services as defined in the Terms of Service (“Affiliates”), thereby establishing a separate DPA between Bravo Digital Pte Ltd and each of the Customer Affiliates subject to the terms of this DPA. The Customer and Affiliates are jointly referred to as the “Customer”. Bravo Digital Pte Ltd enters into this DPA on its own behalf and on behalf of those of Bravo Digital Pte Ltd partnered companies that are involved in the processing of personal data under this DPA and the Terms of Service.
In the event that under the Terms of Service it is agreed that a cloud based service shall be delivered by a third-party provider (Amazon Web Services, Microsoft, Google or other) the parties acknowledge that any personal data processed within the cloud service shall be exclusively governed by the terms and conditions for the cloud service as stipulated and amended from time to time by the cloud service provider.
This DPA shall become effective simultaneously with the Terms of Service and shall remain in force during the validity of the Terms of Service and thereafter for as long as necessary for the finalisation of the agreed processing of personal data.
The Customer is the owner of its personal data and is responsible for the accuracy, legality, integrity and content reliability of such personal data. Customer shall, in its use of the Services, process personal data in accordance with the requirements of applicable data protection legislation.
Bravo Digital Pte Ltd has no obligation to store and will not store any of your data after the termination of your account and/or subscription of the Service. Bravo Digital Pte Ltd will, at your choice, promptly delete or return all personal data related to you after the end of the provision of the Services relating to processing and delete existing copies unless applicable legislation requires storage of the personal data.