We keep personal information about our users to complete a customer’s order, respond to customer support services requests, account administration and products, assess the needs of a business or individual to determine suitable products and to protect us against fraud and abuse, which will generally include the following information:
We may collect information from data collection technologies to allow us to understand your activity on and off our Services, to collect and store information when you interact with Services we offer to partners, and to analyse and improve the performance of our Services.
We may collect information about you when we receive it from other users, third-parties, and affiliates, which we may use to analyse, expand, or update the accuracy of our records, identify new customers, and provide Services that may be of interest to you. Such information may be received:
We combine and use the information we have about you (including such information collected through and outside of our Services) for the following purposes:
This information relates to your purchase, use, and interaction with our Services, and usually consists of data that is aggregated or statistical about how customers use our Services. This information is not usually linked to personal information, but we treat the information as personal to the extent that it is linked to personal information.
Your communication preferences can be updated with respect to receiving communications from us and/or our partners after signing into your Account Manager.
We do not share your personal information for a third party to provide any products or services outside of those requested or as needed on our behalf. These third parties (including subcontractors) would be subject to strict policies or agreements, in that they are prohibited from keeping, processing, sharing, or using your personal information for any purpose other than as they have been specifically contracted for (or without your consent).
We may share aggregate information with partners, such as publishers, advertisers, measurement analytics, apps, or other companies. For example, we may share information as to the performance, or report on key metrics and statistics related to said activity.
We do not share information that personally identifies you (personally identifiable information is information like name or email address) with such partners.
When you use third-party apps, websites or other products integrated with our Services, they may collect information about your activities subject to their own terms and privacy policies. The information collected does not include certain personal data such as name, address, billing information, etc. but may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside. or in which we operate.
You can control the technologies we use by managing your settings through the “cookie banners” that may be presented (depending on URL of website visited) when you first visit our webpages, or by modifying the settings in your browser.
You can contact us to request a copy of your personal information or delete your information by emailing our Information Security Officer at firstname.lastname@example.org. The Privacy Officer shall attend to your request on a confidential basis within thirty (30) days of the request being received. Any request for deletion will only be undertaken to the extent that it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements worldwide.
Access of your personal information may be refused if:
We will endeavour to keep your personal information as secure as reasonably possible. Without limitation, registration information is not accessible over the Internet, but only from a secure password-protected internal workstation. Our Internet servers utilise a modern Linux-based operating system that is maintained with the latest available security patches and updates.
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using Transport Layer Security (TLS), the successor to Secure Sockets Layer (SSL).
We follow the strict standards set out by the Payment Card Industry (PCI) Security Standard to store and protect the personal data we collect, both during transmission and once we receive it. We also adhere to ISO 27001 in the adoption of a business wide Information Security Management System (ISMS) to ensure information security is at the forefront of all aspects of business operations. However, as no method of transmission over the Internet, or method of electronic storage, is 100% secure, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at email@example.com .
We retain personal data only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate, legal, or business purposes. These might include retention periods of up to six (6) years:
If you have any questions about the security or retention of your personal data, you can contact our Information Security Officer at firstname.lastname@example.org
BRAVO Digital will take all reasonable actions to ensure the accuracy and quality of the information collected. If your personal information changes, or if you no longer desire our service, you may correct, update, amend, or deactivate your account by making the change on our member information page or by emailing us at email@example.com. Should personal information be changed, it is your responsibility to bring the changes to our attention.
We will retain your information for as long as your account is active or as needed to provide you services. Deactivation of your account will not delete your personal information from our database entirely. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We, and/or our partners, affiliates, or analytics or service providers, may use tracking technologies such as cookies, beacons, tags, and scripts to analyze trends, track visitors’ movements in the site and gather related demographic information about our visitor base. We may receive reports based on the usage of such technologies from these companies on an individual or aggregated basis.
BRAVO Digital does link automatically-collected data to personal information. IP addresses are tied to personal information, used solely for the purposes of logging actions (updating profile information, buying products, page views etc) so that in the event of a dispute or issue, we can review the actions taken that led to the outcome and attempt to reenact the issues.
Like most standard website servers, BRAVO Digital uses log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
BRAVO Digital will not collect information regarding your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, or details of health, disability or sexual activity and/or orientation unless compelled to do so by law.
You acknowledge and agree that any testimonials or feedback you provide to us may be used for training and/or marketing purposes. We reserve the right to use any testimonials or feedback for any purpose at our sole discretion. You acknowledge and agree that any feedback you provide may be shared with third parties via social media and associated programs.
You acknowledge that you relinquish any proprietary rights you may hold over information, data, or opinions that you provide to us by way of a testimonial, complaint, or feedback.
If you wish to update or have us remove your testimonial/feedback, please contact us at firstname.lastname@example.org
If you are a resident of the European Economic Area (EEA) and believe we maintain your personal data subject to the General Data Protection Regulation (GDPR), you may direct questions or complaints to our lead supervisory authority, the UK’s Information Commissioner’s Office, as noted below:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom
Phone: 0303 123 1113
Our security practices cover five different areas: Physical Security; Network Security; Server Security; People Security; and Redundancy and Business Continuity.
For more information about our security here at Bravo Digital, please feel free to contact us.The above stated Securities Policies are correct as of 10th of July 2019.
For more information about our security here at Bravo Digital, please feel free to contact us.
The above stated are correct as of 18th of June 2018.
Service Level Agreement (“SLA”) applies to all shared and dedicated clients. Bravo Digital ‘s offering of this services is on the best effort basis. This SLA may be amended at any time by Bravo Digital Pte Ltd.
Service Availability is the total time in a calendar month that the hosting is available through the Internet, provided that Client has established connectivity. Bravo Digital takes responsibility for the Service Availability within its immediate network segment, and cannot be held liable for problems directly related to an upstream bandwidth provider. The Bravo Digital Network/ Parters Network will be available to clients free of Network Outages for 99.9% of the time. Response time will be 24x7x4.
Service Downtime is any unplanned interruption in Service Availability during which the Client is unable to access the services as described in preceding section, provided the interruption is determined to have been caused by a problem in the immediate Bravo Digital network segment as confirmed by Creative eWorld. Service Downtime is measured as the total length of time of the unplanned interruption in Service Availability during a calendar month. Bravo Digital is not responsible for any unplanned outages due to third-party software failure are the direct responsibility of the software publisher and not of Creative eWorld.
Scheduled Service Downtime is any Bravo Digital interruption of Hosting Services. Scheduled Service Downtime occurs during a Bravo Digital server maintenance window, which occurs in conjunction with a 24 hour notice to the Client via electronic communication.
All our servers are in our Partners Data centre, either in Singapore or other countries depending on the services rendered. We guaranty that data center by our providers and power will be functioning 100% of the time in a given month, excluding scheduled maintenance The supporting engineers of the centre are on standby off- site 24 hours a day. The response time of these supporting engineers will be on a best effort basis.
All power sockets are powered by dedicated circuit protection , offering dual feed with high availability. DC battery power for telecommunication equipment is designed with back up of up to 8 hours. Whole facility is supported by diesel generators with full load capability for an unlimited power back up.
This SLA does not cover Service Downtime caused by problems in the following:
area workstations, or other servers, equipment, and software that have a potential bearing on the local networking environment
Service Downtime Exclusions
The following are excluded from the monthly calculation of Service Availability:
limited to, the following:
o Inaccurate configuration
o Non-compliant use of any software installed on the server
o Client initiated server over-utilization
o Any problems related to attacks on the machine such as hacking, bandwidth-based attacks of any nature, and service or operating system exploits